Shipping & Returns

We ship via United Parcel Service(UPS). UPS Terms Of Service state that prepaid packages shipped to a residential address may be signed for by the driver, and at the sole discretion of the driver, may be left at the residence, if no one answers the door to accept the packages. If a package or packages are signed for and left by the driver, the delivery shall be considered completed, and the purchaser shall be responsible for any loss or damage. The purchaser agrees to make arrangements to be available to accept deliveries from us, and also agrees that any signature collected at the delivery address shall constitute a completed delivery.

If you are dissatisfied with any product you purchase, and you notify the Company within 5 days, you will be given a return authorization. We will credit your account or send a refund. A return authhorization must be obtained before returning products, or your return will be refused. No special order or discontinued products may be returned. Returned merchandise must be unused with original packaging intact. The only exceptions to this return policy are for tattoo ink, tattoo needles, piercing jewelry and piercing needles. Because of the nature of these products, we will not accept returns on these items. THESE PRODUCTS CANNOT BE RETURNED.

Whitehall Medical/TATSupplyCo cannot take responsibility for products that freeze during shipping. We cannot control the weather and suggest you time your orders accordingly. This applies to ink and any other product or packaging that can be damaged by exposure to freezing temperatures.

INTERNATIONAL SHIPPING & PAYMENT

Customs and Duties

All orders from outside the United States must be pre-paid in U.S. dollars and are subject to normal import duty, taxes and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Whitehall Medical/TATSupplyCo has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If a customer refuses shipment due to duties and taxes, they will be liable for any costs incurred by Whitehall Medical/TATSupplyCo.

Shipping

Our main carrier is UPS. UPS has three international shipping options, Express (2 to 3 day delivery) Saver (2 to 4 day delivery) and Expedited (4 to 5 day delivery). UPS also offers a Canada Standard shipping method for our customers in Canada. This is a ground option and can be cost effective for some orders. UPS shipping is very accurate and extremely fast, but is more expensive than some alternative options.

Payment

International Orders will be prepaid in U.S. Dollars using either Western Union, or Wire transfer. Wire transfers are not directly handled on our web site. To pay using wire transfer or Western Union, please choose Check/Money order as your method of payment, and submit your order. We will contact you to confirm your order, confirm your order total, and provide payment instructions. A USD$40.00 wire transfer fee will be added to all wire transfer orders.

Please Read!!!

The total cost that we provide to you for your order, is the total that must arrive at our bank. Any charges by the customers bank, or any middleman banks, are the responsibility of the customer. If the amount received is less than the amount required to pay for your order in full, a second wire transfer will be required, and the customer shall incur additional costs and fees.

Questions??

If you have any questions, please e-mail us at sales@tattooneedles.us

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